Can you provide me with root SSH access ?
If your account is located on our shared hosting servers we could not provide you with root access due to security reasons. However, root access to a server can be provided only on our VPS and Dedicated server offers.
In case that you want to obtain the root password for your VPS or Dedicated Server, simply submit a ticket with your request to out Technical Support Team and they would be more than glad to assist you further into this matter.
Note that after you are granted with root access to your server your hosting plan will be considered as unmanaged.