More than just a regular support
We, at TMDHosting, have strong beliefs that our Customers' time is their most valuable asset. The more hassle-free time our Customers' have, the more time they are spending focused on their projects online, without having to bother about technical and other stuff. TMDHosting's technical support team guarantees 15 minutes response time.
We have a very comprehensive support team hiring process that guarantees that only the best technicians in the industry are involved in resolving every issue you might possibly have. The work of our technicians is being daily evaluated and supervised by a team of very knowledgeable experts, which were participating in the quality assurance of the webhosting industry from its early dawn.
Having a full understanding of what you are seeking, we are fully specialized in providing it on a daily basis. Nevertheless you are a proficient programmer, an average user that knows what to do or a complete starter -- you can leave all the technical support hassles you might have to our experienced and highly qualified technical support team. A friendly professional will be always awaiting your inquiry and will be glad to guide you through.
No matter what day of the week or which time it is, no matter if it is Independence day, Thanksgiving, Christmas or New Year's eve -- we always have our team on duty. You can reach them 24/7/365, literally.
FULL SUITE OF TECHNICAL SERVICES
TMDHosting technical support team is really devoted in providing state-of-art services. All our members are not just professionals that do their job quite well, they are pretty passionable about every single bit of it. They are training their skills every single day, exploring new and new possibilities, combinations and potential services for you.
SOME OF OUR TECHNICAL SUPPORT SPECIALTIES INCLUDE:
- Free Installation of Applications
- Free Installation of Templates
- Free Installation of Plugins and Addons
- Free Applications Upgrade
- Free Applications Integration
- Free Website Transfer
- Website optimization
- Search engine optimization
- Server customizations
- Server load balancing
- Google Apps™ Integration
- and a lot more you can request
We are not only just about providing a single or a suite of services. We are all about providing a full, comprehensive suite for your online presence. Our technical support was, is and always will be provided as a part of the hosting package, for a completely free of charge. In order to contribute to the process of easing your online presence, we have also prepared a very good and helpful resources base.
In our knowledge base you can find solutions for common issues with different applications and answers to frequently asked questions. You will save precious time using our knowledge base as we strive to keep it up to date with the most recent requests.
In order to provide you with the easiest solution to set up your online project we have included very user friendly tutorials for some of the most popular applications. With our hosting package you will be able to set up almost any kind of website as we support over 300 scripts.
Or how the rock solid hierarchy works
During the years in this industry, the people behind the stage realized that perfect service requires perfect organization, in terms of escalation, duties and communication.
TMDHosting is proud to present you the White Glove® division - a special part of the Technical Support Department, which is behind all the innovations, which we are introducing, as well as is responsible for successful resolution of cases that are beyond the skills and the knowledge of our regular team members.
On each of our technical support team's shifts, there is at least one White Glove® member, which is overseeing how Customer requests are handled, helping with advices and stepping forward to take over, via escalation, each case that is complicated or requires more than the usual to accomplish.