Do you have ffmpeg installed on your servers?
We are glad to inform you that we fully support FFMPEG on all of our servers. On our shared hosting environment you can the following paths for FFMPEG, mencoder and flvtool2:
All you have to do is simply put this path in the requested field of your application and if case that you have configured it properly your video files should be converted properly.
However, if you experience difficulties to setup your application or the convert of your video files is not properly executed, simply contact our Technical Support Team about your issue and they would be more than glad to resolve it for you.