How to submit a support ticket?

The Technical Support Team of TMDHosting is mainly reachable* via the Ticketing System available in your User Area. You can use the Ticketing System to request various types of assistance from TMDHosting Technical Support Team.

You can submit a ticket through your User Area, where you have to login first. It is located here:

https://www.tmdhosting.com/billing2/clientarea.php

Here you should use the email address and the password that you have received upon signing up with TMDHosting.

When you login, find the "Submit ticket" button and click it:

You will be redirected to a form, which you will have to fill in. First of all, fill in the "Subject" field with the description of your request. If it is an installation, fill in "Installation" or "Install application", if you need a backup restored fill in "Restoration request" or "Restore backup", etc.

In the bigger box, describe in details the issue you are experiencing / the assistance you need. It has been proved that properly described requests/issues take less to resolve due to the fact that time is spent on assistance and not on communication. When you fill in the request, click the "Submit" button. In less than 15 minutes your issue should be resolved and you will be contacted for confirmation.

* During the years of operating in the webhosting fields, we have determined that the Ticketing System is the most efficient way of serving issues with the needed quality and speed of service, as it allows various information to be provided and reached at a glance, as well as to trackback issues occurred in the past. In rare cases, support assistance can be provided over theLive Chat. However it must be previously arranged with our Support Team Management.