TMDHosting

If you have made a custom error page you should make sure that an .htaccess rule for that page is created. You can either create the .htaccess rules by yourself or you can use the cPanel editor for the error pages located under cPanel -> Error pages. By accessing this feature you will be able [...]

In order to use the traceroute command in Windows you should first open your command prompt: -> Press the Windows button + R. -> Type “cmd” (without the quotes) and press enter on the newly opened window As soon as the command prompt is opened you can execute the following command in order to get [...]

The default charset of the web-server can be changed only locally for our shared hosting users via the .htaccess file. By simply adding the following line you will enable certain charset as default for all of the folders under the folder in which the .htaccess file is located: AddDefaultCharset Utf-8 Note that you  should change [...]

The .htpasswd file is using a Data Encryption Standard (DES) type of encryption.

Yes, you can. The only condition to use SFTP is to have enabled SSH access to your account. In order to get SSH access to your account you may post new ticket via your Client area -> Support -> My tickets -> Submit ticket. Our support team will provide you with the necessary information on [...]

In order to access your database remotely there are certain things that should be done: First of all you should check the IP address or the hostname of the server from which you need to access certain database. Next you should login into your  cPanel and search for an icon called Remote MySQL. Right after [...]

The IonCube  module is installed on all of the shared hosting servers . You can check if this service is enabled via a simple .php file which will show you the php information for the server on which your account relies. In other words you should simply create a .php file with a name by [...]

The Zend Optimizer is installed and enabled for all of the shared hosting servers. You can check if this service is enabled via a simple .php file which will show you the php information for the server on which your account relies. In other words you should simply create a .php file with a name [...]

ClamAV is antivirus software which is used for increasing the security on your VPS/Dedicated server. Note that this application can be used only if you have a VPS or Dedicated server service with us. In other words it is supported only on these two services. You can receive more information for this application on the [...]

In order to enable the CSS file types gZIP compression there are few things to be done. First of all you should insert the following line into your .htaccess file: AddHandler application/x-httpd-php52 .css This line will enable the server to handle the .css files  via the php service. Next you will have to add the [...]

gZIP compression enables your web-site to compress the content sent to your visitors. This can highly increase the loading speed of your applications. If you are using some open-source application you should check for the gZIP enabling option in the application administration area if it supports it or you can simply check the application documentation [...]

In order to improve the performance of your VPS/Dedicated server there are many ways of achieving such a goal. If you run web-sites on your VPS or DS you can use some cache engines which will improve the performance of the server and also will provide your visitors with faster loading speed.  Such caching engines [...]

There are many reasons for a specific web-site to load slowly. The most common reason is related to the content on your web-site and the execution of the scripts in it. Generally the content of your web-site can cause a large loading time depending from the size and the number of the requests made to [...]

If you are using Mozilla Firefox for browsing websites, there is a tool that can help you debug HTML code. It is called Firebug and it can be used for analyzing and debugging HTML code. You can find more information about it at the following link to the official page of the addon:   https://addons.mozilla.org/en-US/firefox/addon/firebug/

When you receive the “MySQL server has gone away” error, this usually means that there is an issue with the database, associated with your website. The possible reasons are:   There is a crashed table in the database that you are using. To resolve that, you can try repairing  your database from your cPanel account [...]

This is usually a hard PHP error to fix, if there are different included, because they should be inspected carefully for code faults. However, here are the most common reasons that you need to be looking for when trying to fix it:   Check carefully the header() statement for code errors as this is the [...]

By default, the register_globals is set to off on all TMDHosting servers. However, if you need to turn them on, there is a simple procedure in order to do that. You need to access your account via FTP or from your cPanel account > Files > File Manager and navigate to the public_html directory of [...]

If you are receiving a Potential Security Risk message from your script, that means that the file’s permissions are not set correctly. You need to connect to your account on the server via FTP or from your cPanel > Files > File Manager and change the permissions for this file to 644. This will resolve [...]

If you have deleted your public_html directory of your account by mistake, you can easily create a new one with the same name via FTP or from your cPanel > Files > File Manager. However, if you had some content in that folder and you would like to retrieve it again, please open a new [...]

If you are receiving this error message, this is an indication that there is an issue with the server, where your account is being hosted. You need to open a new ticket and our Technical Support team will be more than glad to assist you in resolving that as soon as possible.

If you are receiving this error message, this is an indication that there is an issue with the ASP.NET framework on the server. You need to open a new ticket and our Technical Support team will be more than glad to assist you in resolving that as soon as possible.

The error message indicates that the content that you are trying to access is not present on the server. The most common reasons for that are:   The content is missing. Make sure that the file or folder that you are trying to access is uploaded at the correct location on your account. Some of [...]

If you are receiving Error 403 – Forbidden message when trying to access your website, this is because of a restricted access to the web page that you are trying to open. The most probable causes for that are:   The access from a certain IP address has been denied. This is done in the [...]

If you receive the “Internal server error 500”, the best way to resolve that issue is to check the Error log. You can find it in your cPanel account > Error Log. From there you will get more information about the nature of the error, which will allow you to find the cause and fix [...]

If you receive such a notification for your website it means that Google services have detected malicious code within your script/website.   To resolve this issue you should perform an in-depth review of your website content in order to remove any harmful scripts/malware from your pages. You will need also to fix any vulnerabilities related [...]

The process of clearing your browser’s cache memory is pretty much straight-forward and you can complete that in a few simple steps.   Mozilla Firefox 8.0:   Click on Tools > Options > Advanced > Network tab > XXXXXXXX   Opera 11.6:   Click on the Opera button > Settings > Delete Private Data > [...]

To clear your local DNS cache in Windows, click the “Start” button -> Run. In the newly opened windows type “cmd” without the quotes.  In the newly opened “Command prompt” enter: ipconfig /flushdns Your Windows DNS cache has been flushed. To flush the DNS cache in Linux you should, open a new terminal. In most [...]

Sometimes you might experience difficulties accessing your website after an installation of an SSL on it. Note that the whole process involves DNS changes for your domain name, the A record in particular. Those changes usually propagate immediately, however, sometimes there is a delay and you might have cached the old DNS information. In order [...]

Sometimes when you are editing the .htaccess file on your account, you might receive the following error message: -          “Internal Server Error”   There are a number of possible reasons for the issue that you have experienced, however, we will provide the most common that might cause that: -          If you are editing the file [...]

Sometimes, when you are working on your website, something might go wrong and you might not be able to fix it yourself. The best thing to do in those cases is to open a new Support Ticket and provide the following information to our team of specialists: -          The exact url to the administrative area [...]

The best thing you can do if you are experiencing difficulties with a certain application is to review its official documentation. Note that it is a standard practice for the developers to release tutorials, write articles, forums, etc. This is done so they can get feedback on their products and improve them in the future. [...]

The 503 Service Temporary Unavailable means that the web server is not able to handle the HTTP request. The most probable reason is that it is temporary overloaded or we are performing maintenance of the web server, where your account is being hosted. Note that the error message means that the server is not completely [...]

There are a lot of reasons for your website to be inaccessible. The most common ones are:   Your domain name is not pointed properly to your account. You need to make sure that your domain has been pointed to your account on the TMDHosting servers. You can do that, by using one of the [...]

When you or your visitors accessing your domain or the directory which resides under your domain, the default web page which should be loaded is index. If you view directory listing instead of your web site,  you probably do not have an uploaded index file. The index files can be index.php, index.html or index.htm. If [...]