Technical, Sales, Non-Technical Q & A
TMDHosting » Reseller Hosting
Your clients can access their accounts using: For cPanel: client-domain.com/cpanel For webmail: client-domain.com/webmail Where client-domain.com should be changed with the actual domain.
In order to add addon domain to your account, you should make sure that it is pointed to the server where your reseller account is located. You are provided with the correct DNS servers to point your domain(s) in your welcome mail which was sent to you upon sign up.
When signing up for our reseller hosting packages, you are provided with access to WHM from where you will be able to manage your cPanel themes and add new ones. To manage the themes, login your WHM and navigate to “Universal Theme Manager”
If client of yours break our Terms of Service rules, we will contact you by opening a new ticket to you with information about the account which is causing the issue and th steps you need to take. Depending on the violation of the service, access to the the account in violation might be [...]
If your user’s subdomains are not working, you should check in your cPanel → Subdomains and see if the subdomains are pointed to the correct folder. If your clients domains are pointed only by A record to the server, you should make sure that the subdomains which they want to use are also pointed [...]
When creating new account in the WHM, you may enter the primary domain for account with or without the “www” infront of the domain. We recommend not putting the “www”. When creating account the username for that account will use the first 8 letters of the domain. If you put the “www” for the primary [...]
When your clients point their domains to the server where your reseller account is located they will be using name servers like: ns1.tmdhostingXXXX.com ns2.tmdhostingXXXX.com Where “XXXX” is number of a server. You may however completely brand yourself as independent hosting provider by purchasing your own DNS servers. That way your clients will be [...]
The billing of your customers depends entirely on you. What we may suggest you is to use online system which will help you manage your clients. For example such online billings systems are: WHMCS, TheHostigTool. If you need any assistance setting up a billing system for your clients, you may submit a ticket to our [...]
The path to the public_html folder for your clients is: /home/USER/public_html Where “USER” is the actual username you have assigned for your client’s cPanel.
The mail settings which your clients should use are the following: Outgoing mail: mail.your_clients_domain.com SMTP Port: 25 (alternative SMTP port: 2525) Incomming mail: mail.your_client_domain.com Where your_client_domain.com should be changed with the actual domain of your client.
By default your clients will be using the TMDhosting’s name servers to point your domains to the server where your reseller hosting account resides. However you have the ability to change this by purchasing “your own name servers”. That way we will configure your own name servers to which your clients will be able [...]
You may always upgrade your hosting plan to one of our dedicated server solutions. When upgraded to such hosting plan, our technical support team may transfer your hosting account including the accounts of your clients to the dedicated server. The transfer is performed absolutely free of charge. Once transferred to the dedicated server you will [...]
urrently root access is not provided on our reseller hosting plans. However using the main user for your reseller account you are provided with all the required functions to manage your clients accounts.
To view the bandwidth usage for your client’s accounts, login your WHM. From the left side menu navigate to “View Bandwidth Usage” under the “Account Information” section. You will be provided with list of your accounts and all the bandwidth usage for each one of them.
Each reseller hosting plans with it’s own with a WHM control panel which will allow you to manage your clients. To suspend an account, login your WHM with your and on the left column menu, under the “Account Functions” find Suspend/Unsuspend an account” feature. You may suspend accounts by domain or username. Once you have [...]
To change a password for your client’s cPanel , login your WHM. From the left side menu navigate to “List Accounts”. From the list of account find the account which password will be changed. Click the “+” sign and in the newly opened field enter the new password for the account. Click the “Change” button [...]
The hosting “package” includes all the information for your hosting plans. This means that it contains the information for the resources you want to assign for your client’s account and the features which s/he will have in his/her cPanel.
To create a new hosting account, login your WHM. From the left side menu navigate to “Create a New Account”. Fill the fields for “domain”, “username” and “password”. Using the drop down menu, assign a package which you have previously created . Click the create button and you will be provided with the new account’s [...]
If you need to transfer your clients website to the server where your reseller account is located, you may request a website transfer from our technical support team by submitting a support ticket. The transfer will be performed by our technical support team without any additional charges.
The main benefits of using TMDHosting’s reseller plans are: - You would be able to start your own hosting company - You would be able to easily create and manage your client’s accounts using WHM - Easily create hosting packages using WHM - You may always count on TMDHosting’s technical support if you need [...]
Currently the reseller hosting plans does not allow overselling the resources you have allocated for your account. You will be able to provide your clients with server resources which do not exceed the allocated resources for your hosting account.
In order to brand yourself as independent hosting provider you may purchase your own name servers for your domain. This could be easily done through your client area -> Order -> Account Addons. Note: To use your own name servers, you will need to have a domain which is registered through TMDHosting.com
As a client of TMDHosting, you may always request technical assistance from our technical support team. They are available for you 24/7.
All TMDHosting servers have shared SSL certificates which are available for our clients. Since your clients websites are going to be located on a TMDHosting server, you are most welcome to use the shared SSL certificate
You may easily upgrade your hosting plan to one with more resources. To upgrade your hosting plan submit a ticket to our Technical support team and they will assist you upgrading your hosting plan to the desired one.
One of the main benefits of having a reseller hosting plan is that you may create your own hosting plans and sell them on price by your choice. You may create your own hosting plans using the WHM -> Add a Package
If any of your clients requires SSH access to the server he could be easily provided with such. To enable SSH access for your client, submit a ticket to our technical support team so they could provide you with the needed details to access the server via SSH.
B purchasing the reseller hosting plan you are provided with WHM from where you may manage your clients. Your clients will not have access to that WHM unless you provide them with such access. You however do not have the option to provide your clients with separate WHM account.
Since you are going to provide hosting services you will most likely need to provide your clients with domains. You may purchase domains using your client -> Domains Register domains. You may resell them at any price to your clients You shall not be able register domains on your own tough.
The reseller hosting plan allows you to sell web hosting to users as independent hosting provider. This means that using the allocated disk space and bandwidth for your account, you may create your own hosting packages and sell them on a price you decide. The benefits of this - You would be able to [...]
You have most probably created the package in question over the allowed quota for: Quota (MB) Bandwidth (MB) for your resellers packages. An example for quota allocation for a package test: Quota (MB) 1000 Bandwidth (MB) 10000 and this package is applied for one account. I will take [...]
The Reseller hosting is based on the information and the primary setup for the Reseller’s hosting account, thus before you create any hosting packages please review the primary WHM setup for your account located here : Client Area -> My Services -> WHM button as soon as the WHM interface loads you [...]