TMDHosting

Some local ISPs are blocking the default TCP port for FTP connection – 21, which may cause connection issues. Below you may view how to check if that port is blocked in 3 operating systems: a)    Windows: In order to check if port 21 is blocked, click on the “Start Menu” -    In the search [...]

The most common reason to get “Impossible to connect to the server” error is when the home folder for the created FTP account is missing. Thus, the easiest way to solve the issue is to create new folder. In order to create new folder corresponding to the mentioned FTP account, you should visit your cPanel [...]

Usually the “Internal Server Error” appears from incorrect file permissions or incorrect .htaccess lines. Thus, in order to check the issue, log in your cPanel and check the “Error log”, usually there you will be able to view the file (if the error is caused by the file permissions)  on which you should change its [...]

If you experience issues with the download/upload speed, this is probably caused by internet connectivity issues between you and our datacenters. However we may recommend you few things: a)    To allow some time, then you may try to upload/download your files if the issue is caused from the traffic peak between you and our datacenters. [...]

If you experience issues with the download/upload speed, this is probably caused by internet connectivity issues between you and our datacenters. However we may recommend you a few things: a)    To allow some time, then you may try to upload/download your files if the issue is caused from the traffic peak between you and our [...]

If you  are trying to access your hosting account through FTP client and receive “Incorrect login details”, first we suggest you to change your cPanel login details which are used to login with your FTP client. In order to change your cPanel/FTP login details, you should visit your Client area ->  Services -> click on [...]

Usually the TCP port for the FTP connection is 21. However, if you are not able to connect through FTP to your account with us, you should set your FTP client to “Passive mode” for that connection. If you are still unable to connect, check or disable your local FireWall or contact your local ISP. [...]

In order to review whether your FTP service is in healthy state, you may do so by visiting your Client area. On the home page of your Client area your will review on the right side “Account monitoring” block, there you will be able to review your FTP service whether is up and running as [...]