TMDHosting

Project Honey Pot is a global database which allows you to protect you email accounts from harvesters, content spammers and a dictionary attackers. In order to begin with the protection on your email accounts you should register into the project’s official web-page: http://projecthoneypot.org/ After you finish with the registration you should take the API key [...]

Domain Keys are a method for authenticating emails via the domain name from which they are sent. This method allows the verification of the content of certain email message. In other words it will server as a proof that the content of the email has not been modified after the sending and before the receiving [...]

The reason for this issue is related to the fact that the content of the emails you are sending is marked as spam by the receiver’s mail provider. Note that in order to enable your emails to be received as ordinary messages you will have to either contact the receiver’s mail provider or to change [...]

Spambox can be found in any email account’s Inbox folder if it is enabled via the configuration of the SpamAssasin. A recommended way of finding the Spambox is to check your emails using IMAP protocol for the incoming mail or simply using the web-mail clients provided in your cPanel.

Usually all of the servers from the TMDHosting’s network are configured with the latest spam filters and protection for fighting spam messages. This combined with the SpamAssasin service provided in the cPanel feature are enabling our customers to use a spam clean email accounts. Since the messages to your email accounts are received and managed [...]

The blacklisting of your ISP means that your local IP address and all of the range of IP addresses your ISP is using are blacklisted. This might affect the sending function for your email accounts. In order to solve this issue you will have to make a delisting requests to the blacklists in which these [...]

You can create custom mail filters using a service called User Level filtering located under your cPanel -> User level Filtering. Right when you access the interface of that service you will notice that all of your email accounts are listed. Here you should choose for which email account you want to apply the filters. [...]

The reason for the issue you are experiencing is related either to the content of your messages or to the number of the messages sent to certain address. In order to get that issue resolved you can consider the following options: 1. Contact the blacklisting organization and request from them to delist your IP address. [...]

The reason for this issue is mostly related to the configuration of the spam filters located on the remote serve to which you are sending emails. These spam filters are incorrectly marking your messages and they are considered as junk. In order to resolve this issue you should contact the remote server administrators and report [...]

SpamAssasin is a feature provided in your cPanel  which is serving for protection from spamming activity against your email accounts. In order to configure this feature you should first enable it from the Enable SpamAssasin button located in the service interface at your cPanel -> SpamAssasin. Next after this feature is enabled you can configure [...]

The spam activity these days is at very high rate. However if you want to protect your emails from being a target of spam messages you can use the cPanel  -> SpamAssasin feature. Right you access the page for this feature you will notice if this service is enabled from the Status message on the [...]

POP3s is secure POP3 protocol allowing you to download your email safely even in an unsecure network. If you are using TMDHoting mailservice you can see the servername you should use for such connection with your mailclient via your welcome mail or via your cPanel > Email Accounts > Configure mail client function. It should [...]

IMAPs is secure IMAP protocol allowing you to check  your email safely even in an unsecure network. If you are using TMDHoting mailservice you can see the servername you should use for such connection with your mailclient via your welcome mail or via your cPanel > Email Accounts > Configure mail client function. It should [...]

SMTPs is secure SMPT protocol allowing you to send your email safely even in an unsecure network. If you are using TMDHoting mailservice you can see the servername you should use for such connection with your mailclient via your welcome mail or via your cPanel > Email Accounts > Configure mail client function. It should [...]

POP3s is secure POP3 protocol allowing you to download your email safely even in an unsecure network. If you are using TMDHoting mailservice you can see the servername you should use for such connection with your mailclient via your welcome mail or via your cPanel > Email Accounts > Configure mail client function. It should [...]

IMAPs is secure IMAP protocol allowing you to check  your email safely even in an unsecure network. If you are using TMDHoting mailservice you can see the servername you should use for such connection with your mailclient via your welcome mail or via your cPanel > Email Accounts > Configure mail client function. It should [...]

SMTPs is secure SMPT protocol allowing you to send your email safely even in an unsecure network. If you are using TMDHoting mailservice you can see the servername you should use for such connection with your mailclient via your welcome mail or via your cPanel > Email Accounts > Configure mail client function. It should [...]

IMAPs is secure IMAP protocol allowing you to check  your email safely even in an unsecure network. If you are using TMDHoting mailservice you can see the servername you should use for such connection with your mailclient via your welcome mail or via your cPanel > Email Accounts > Configure mail client function. It should [...]

POP3s is secure POP3 protocol allowing you to download your email safely even in an unsecure network. If you are using TMDHoting mailservice you can see the servername you should use for such connection with your mailclient via your welcome mail or via your cPanel > Email Accounts > Configure mail client function. It should [...]

SMTPs is secure SMPT protocol allowing you to send your email safely even in an unsecure network. If you are using TMDHoting mailservice you can see the servername you should use for such connection with your mailclient via your welcome mail or via your cPanel > Email Accounts > Configure mail client function. It should [...]

POP3s is secure POP3 protocol allowing you to download your email safely even in an unsecure network. If you are using TMDHoting mailservice you can see the servername you should use for such connection with your mailclient via your welcome mail or via your cPanel > Email Accounts > Configure mail client function. It should [...]

IMAPs is secure IMAP protocol allowing you to check  your email safely even in an unsecure network. If you are using TMDHoting mailservice you can see the servername you should use for such connection with your mailclient via your welcome mail or via your cPanel > Email Accounts > Configure mail client function. It should [...]

Whether e-mails will be downloaded to your computer and deleted from the server, or simply accessed on the server depends on your r-mail client’s configuration and the protocol being used to access your inbox.   If you are using IMAP, messages will only be deleted if you explicitly choose to delete them, be it from [...]

If you would like to configure your e-mail client, you can refer to the following general settings:   Incoming (POP3 or IMAP) mail server: mail.example.com Outgoing (SMTP) mail server: mail.example.com (server requires authentication) Username: your full e-mail address. That is username@example.com, instead of simply username Password: the password associated with the above address SMTP port: [...]

In order to create and use a mailing list, you will need an application that offers such functionality. You can review a list of mailing related applications, along with brief descriptions, that can easily be installed through Softaculous here [ http://tmdhosting.com/open-source/mails.html ] We recommend using php list for creating mail list. You can check our [...]

Both sending and receiving attachments is possible, however, please be advised, that different e-mail providers have different limits for attachments. As such, even if you are able to attach a certain file, this does not guarantee that it will be received successfully as that depends on the limit set by the contacted provider.

Yes, you can set webmail account if the domain name is included as an Addon or Parked domain name to your current account with TMDHosting

There are people, worried that if they set an auto responder for an email account, this might cause a loop with another email account, configured with an auto responder as well. However, TMDHosting is glad to inform you that such loop is not possible. The reason for that is the configuration of the auto responders. [...]

When you change the primary domain name of your account, this will also change all the email accounts that you are using. This is done automatically by our system and you do not have to change anything on your side. For example, let’s say that you have the following domain name and email account:   [...]

Greylisting is a new method of avoiding different types of spam messages. When there is an email messages sent from an unknown IP address, the system is automatically rejecting it with a “try again” response. This will result in a delay until the sender tries to send the message again. However, if the message is [...]

You can find that information by referring to TMDHosting Terms of Service at the following url:   -          http://tmdhosting.com/terms.html   Additionally, no more than 10 simultaneous IMAP connections to the hosting servers are allowed. Exceeding this quota may result in flagged service for review and/or suspension as well.

If you would like to set an email account for your addon or parked domain, TMDHosting is glad to inform you that you will be able to do that. The procedure is the same as for the setting of an email account for your primary domain. You need to access your cPanel account > Mail [...]

Yes, if you would like to transfer your email messages and accounts between servers, hosted by TMDHosting, the procedure for that is easy: You need to point your domain name to the other server that you have an account on. You can do that, by using one of the following ways: Pointing your domain name, [...]

In order to change the Sent and Deleted mail folders on your iPhone device, you need to open the following:   Settings > Mail, Contacts, Calendars > Select your email account > Select the displayed IMAP account > Advanced Settings > Mailbox Behavior   On the screen, you will be able to see the following [...]

It is easy to check if you are experiencing connectivity issues or the mail server is down. The procedure for that is quite straight-forward. You need to access the following website:   http://mail2web.com/   and enter your email account as well as the password for it. If you are connected to your mailbox and all [...]

You can route your email messages to a local Microsoft Exchange Server by editing the MX record for your domain name. To do that, you need to log into your cPanel account > Mail >  MX Entry and edit the MX entry to the public IP address for your local Microsoft Exchange Server.

It is easy to create a simple contact form, without using any scripts or modules for your website. You can simply use the following code:   <?php if ($_POST["email"]<>”) { $ToEmail = ‘name@domainname.com’; $EmailSubject = ‘Contact form ‘; $mailheader = “From: “.$_POST["email"].”\r\n”; $mailheader .= “Reply-To: “.$_POST["email"].”\r\n”; $mailheader .= “Content-type: text/html; charset=iso-8859-1\r\n”; $MESSAGE_BODY = “Name: “.$_POST["name"].”<br>”; [...]

The default signature what you are sending mails from your iPhone is set to “Sent from my iPhone”. However, it is easy to change it and in order to do that, you need to follow these steps:   iPhone home screen > Settings > Mail > Signature   From there you will be able to [...]

If you would like to review the additional information, kept in the email headers for each message, there is a simple way to do that. Of course the first step is to select the email that you want to see the header for. The next step depends on the email client that you are using: [...]

In order to create a new account on your iPhone, you need to follow these steps:   You can create a new account on your iPhone by following these steps:   Settings > Mail > Add Account > Other From there you will have to the following options: Name (eg. John Doe) Address (eg. user@domain.com) [...]

The first thing you need to do is register at the Windows Live from the following link:   https://domains.live.com/   The next thing is to access your Windows Live Admin Center account and you will notice the MX record that you need to use in the Mail section of your account. When you see that, [...]

If you would like to forward your email messages from one account to another, the Forwarders service is the one for you. You can locate it in your cPanel account > Mail > Forwarders. Note that there are two types of them, that you can create for your account: -          Email Account Forwarders – this [...]

Your email messages are stored as database files in the folder called Mail. It is in your Mac’s Library and it is definitely a good practise to rebuild your mail database regularly because with time it might affect your Mac’s performance. In order to do that, you need to select the database that you would [...]

When you are using some kind of a spam-filtering system such as Spam Assassin, all the emails marked as spam are automatically moved to a separate folder. However, you will be able to retrieve those messages and the procedure is quite straight-forward and easy to complete: -          Open the email client that you are using [...]

If you would like to use Google Apps for your mail service, there is a simple way to edit the MX records so they can point to the ones provided by Google. You need to access your cPanel account > Mail > MX Entry. If you have more than one domain names on your account, [...]

The answer is yes, you can transfer your email messages to TMDHosting and here is how exactly you can do that: -          If your old hosting provider is using cPanel, we will be able to transfer all your email accounts to us. In order to do that, please open a new ticket in the Website [...]

You can download all the email messages from your email account with us to your personal computer. In order to do that, you need to set your Email client to use the POP3 protocol instead of IMAP.

The webmail time zone can only be adjusted when using RoundCube or Horde – Squirrel Mail does not have such an option unfortunately. To change the time zone in RoundCube: Personal Settings->Preferences. Select the new time zone from the drop-down menu and click on the Save button. To change the time zone in Horde: Options->Locale [...]

You can easily open your webmail log in screen by going to example.com/webmail, where example.com is your actual domain name. Alternatively, you can log in to your webmail from your cPanel->Mail->Email Accounts. Once there, simply click on the “More” button next to the account that you would like to access and then select “Access Webmail”.

This can be done by logging in to your Horde webmail by using your cPanel credentials. Once logged in, simply click on the plus sign next to “Mail” in the menu on the left side of your webmail screen in order to reveal all e-mail addresses registered under your cPanel. However, we advise against doing [...]

There should be no difference in the total number of e-mails displayed by the two clients. However, as Horde is configured to show only 20 messages per page by default, the number of e-mails in your inbox may appear different at first hen using Horde.

When accessing your webmail through an unsecured link, such as http://example.com/webmail, your browser will automatically be redirected to a secure version of the page. However, as we use a self-signed SSL certificate for this purpose, you might receive a warning regarding that – that the website is not using a commercially issued certificate, but a [...]

In order to subscribe to an IMAP folder, using Outlook, simply follow the steps below: Open the Tools menu and click on “IMAP folders” Select the folders to which you would like to subscribe and click on Show Click on OK. The folders should now be present in your client.

The most common reason for this issue is the e-mail message being caught by a spam filter. As such, kindly contact the receiver of the message and have them check their spam folder. If the message can not be found in the recipient’s spam folder and still no bounce back message is returned to the [...]

In order to subscribe to an IMAP folder, using Mozilla Thunderbird, simply follow the steps below:   Select your mail account from the column on the left Right-click on your account name and select “ Subscribe” You will see a list of all IMAP folders on the server – simply select the ones that you [...]

You can easily change an e-mail account’s quota from your cPanel->Email Accounts. There should be a “ Change Quota” link next to each one of your e-mail accounts, letting you set the quota to either a specific size in MB or to “unlimited”.

The most likely cause of the issue is that your domain is listed in /etc/localdomains , causing your e-mail messages to be routed locally, bypassing any MX records you have set up. To resolve this, simply submit a support ticket from your Client Area->Support->My Tickets describing your issue and we will be happy to assist [...]

The delay might be relate to a temporary connectivity issue on either the sender or the receiver’s end. We are generally working to minimize such occurrences and the only thing a customer can do if such an issue occurs is to wait patiently, while it is being resolved.  If the cause of the issue is [...]

The most likely reason for this is that you are not subscribed to any IMAP folders. Your client should have an option such as “Manage subscribed folders” – subscribing to a folder by using this option should resolve your issue.

This issue could be caused by either a slow Internet connection or large e-mail attachments. As such you should:   You should switch your e-mail client to IMAP for incoming e-mails – this will give you the option to skip attachments when downloading e-mails and simply retrieve the message as opposed to POP3 with which [...]

A bounced back message can be received for a variety of reasons. If the sender’s e-mail address or IP have been blacklisted by global anti-spam organizations, he should receive this information and instructions on how to proceed along with the bounced e-mail. If this is not the case, please make sure that:   Your MX [...]

There are several reasons due to which this may occur:   The MX record of the sender is misconfiguration.  As such, he should contact the technical support responsible for hosting his mailbox or correct the record him/herself Make sure, that the senders address has not been blacklisted by a global anti-spam organization. You may have [...]

Some of the most common reasons for this issue are: -temporary connectivity issues -exceeded mailbox space quota -incorrect MX records   As such, kindly follow these steps in order to resolve the issue:   Review your mailbox quota from your cPanel->Emails->Email Accounts. If you are nearing the end of your quota, you can increase it [...]

Some of the most common reasons for this issue are: -temporary connectivity issues -blocked POP3 or IMAP ports -incorrect client settings -exceeded mailbox space quota -incorrect MX records   As such, kindly follow these steps in order to resolve the issue:   Check that your POP3 or IMAP ports are not blocked by following the [...]

Some of the most common reasons for this issue are: -temporary connectivity issues -blocked POP3 or IMAP ports -incorrect client settings -exceeded mailbox space quota -incorrect MX records   As such, kindly follow these steps in order to resolve the issue:   Check that your POP3 or IMAP ports are not blocked by following the [...]

The issue might be caused by either port 110 (POP3) or port 143 (IMAP) being blocked on your network. Depending on your operating system, there are different ways to check whether one of those ports has been blocked on your network (don’t forget to substitute example.com for your actual domain name in the lines below): [...]

This error message is produced, when your e-mail client fails to connect to the SMTP server. This is most commonly caused by port 25 being blocked by either a local firewall or your ISP. As a solution, you should follow these steps:   Make sure, that the name of the mail server has been entered [...]

Google offers a free SMTP server, that you can configure your e-mail client to use. To do that, simply create a Gmail account if you do not already have one and use the settings below when configuring your e-mail client: Outgoing Mail (SMTP) Server: smtp.gmail.com Use Authentication: Yes Use Secure Connection: Yes (this can be [...]

The default SMTP port is 25. As such, it is sometimes blocked by ISPs as a security precaution and that is why we generally suggest using the alternative port 2525, which is more rarely blocked. Depending on your operating system, there are different ways to check if port 25 has been blocked on your network [...]

In order to be able to send e-mails from your BlackBerry, kindly use the SMTP server of your Internet or mobile service provider, instead of the SMTP server of your TMD Hosting account.

If you are able to send e-mail but not attachments, please make sure that:   Your e-mail client does not have a limit enabled for the size of attachments that it can send. The extension of the attachment is not forbidden by the server. Your anti-virus software or firewall is not blocking the attachment due [...]

Most commonly, this error is due to a temporary connectivity issue on either the server side or your ISPs side. In order to pin-point the cause of the issue you can try one of the following options:   Make sure, that your e-mail client’s settings have been properly configured. Temporarily disable your anti-virus software Temporarily [...]

The MTA retry timeout is the value that determines how often the mail server tries to resend e-mail messages, that have not been delivered, due to a temporary error. The server is set to retry sending the message every 15 minutes for the first 2 hours after the message was initially sent. After the first [...]

This error message is due to your e-mail client failing to authenticate to the e-mail server. Please make sure that the “Server Authentication” option of your e-mail client is enabled and that you are using the correct e-mail credentials i.e. “example@domain.com” should be used instead of simply “example”.

This error message is due to your e-mail client failing to authenticate to the e-mail server. One of the most common reasons is that the “Server Authentication” option of your client is turned off – in most clients, this should be a check box in your SMTP settings. Enabling it should resolve your issue. If [...]

This is a common issue, caused by using an incomplete or incorrect e-mail account username. Please make sure that you are using your complete e-mail address as a username i.e. “example@domain.com” instead of simply “example” and that there are no mistakes in the spelling of that username.

You can use either port 25 or 2525. However, as port 25 is considered the “default” port, it is sometimes blocked by ISPs as a security precaution. If this is the case, simply use port 2525 – it should function in exactly the same way and allow you to send e-mail messages without any issues.

The issue is most commonly caused by your mobile operator filtering SMTP connections. In order to resolve it, kindly contact them, so that they can provide you with the appropriate instructions needed to use their SMTP service.

In some cases, you might receive a bounced e-mail with a message saying that a certain IP address has been blacklisted by an anti-spam organization. Should you recognize the IP address as your own, kindly follow the steps in that e-mail so that you may delist your IP address. However, should the IP address be [...]

This error message is produced in cases where:   The hourly e-mail message limit will be reached after sending the e-mail. With TMD Hosting, this limit is 400 e-mails per hour. You have entered more than 40 recipients for a single e-mail message

This error message is received in cases where e-mail delivery has failed due to a temporary error. As such, the mail server is simply informing you, that the message will be resent at the earliest possible time.

This is a general error, produced in one of several instances:   There is an issue with the recipient’s MX records, causing every e-mail message sent to them to bounce back. If this is the case, the recipient of the message should review his MX records or contact his technical support representatives. The recipient e-mail [...]

Some of the more common reasons are either a blocked port 25 or a misconfigured Mozilla Thunderbird client. As a solution, you should follow these steps: 1.    Make sure, that the name of the mail server and all other settings have been entered correctly in your e-mail client. 2.    Make sure, that the “My SMTP [...]

Some of the more common reasons are either a blocked port 25 or a misconfigured Outlook client. As a solution, you should follow these steps: 1.    Make sure, that the name of the mail server and all other settings have been entered correctly in your e-mail client. 2.    Make sure, that the “My Server Requires [...]

Some of the more common reasons are either a blocked port 25 or a misconfigured Outlook client. As a solution, you should follow these steps: 1.    Make sure, that the name of the mail server and all other settings have been entered correctly in your e-mail client. 2.    Make sure, that the “My Server Requires [...]

You should make sure, that all of your e-mail client’s settings are correct, such as mail server, port number etc. A common error is not using the complete username for a given mailbox. When setting up your e-mail client, make sure, that you use your whole e-mail address as a username i.e. “example@domain.com”  as opposed [...]

The most common reason for this error is that either your ISP or local firewall is blocking port 25, which is the one used by the SMTP server. If you are unable to unblock the port, you can use the alternative one – 2525, which should not be blocked.

When attempting to retreive your e-mails with Mac Mail it is possible to encounter the following error message: The attempt to read data from the server ‘mail.yourdomain.com’ failed To resolve the issue, simply open your e-mail client and go to: Mailbox->Synchronize “name of your account”

Mozilla Thunderbird has e default limit of 5 simultaneous connections. However, some mail servers allow only a lower number of simultaneous connections. When the limit set by the server is reached, the above, or similar, error message might be encountered. In order to resolve the issue, you will need to lower the number of connections [...]

This error messages is most commonly received when trying to send e-mail through an e-mail client, that has not fetched any messages for at least 30 minutes. As our e-mail servers are set with SMTP after POP, this means that the client must first be able to fetch e-mail messages before sending such. The solution [...]

  You may receive this error in your email client settings at some point. In Outlook this is a bug and can usually be resolved by restarting your email client and making sure you have SMTP authentication enabled.   This is not a server problem and is caused by a miss configured email client, or [...]

Yes, this is possible. You should simpy order a dedicated IP address for your account via your client area -> Order Extras. Once you have done so, simply submit a support ticket and our support team will assign your dedicated IP for your account’s mail service.

For our shared and reseller hosting packages, the limitation is 400 messages per hour. Each email message over 400 will be discarded and will not leave the server. To be on the safe side, we recommend you to set your mailing list to send no more than 370 messages per hour, so you still have [...]

The two most common reasons for such issues are: 1. Your e-mail client is not configured to validate itself with the server. For security reasons, our servers require you to check your email before sending any messages. Please ensure that you have SMTP Authentication enabled in your e-mail client and visit the tutorials for configuring [...]

In order to update the Administrative email addresss for your domain name at TMDHosting, you need to login your Client area –> My Domains section –> View my domains–> click on the green pointer next to the desired domain name. At the bottom of the page that opens you will find a Contact Information button, [...]

You can select the size of each e-mail box at creation time but please be aware that the total size of all your mailboxes, files and databases should not exceed your disk space.

MX is the short name for Mail Еxchange. This is a DNS zone record, which is responsible for where your email messages will be routed to. The machine that the MX record points (represented as a hostname) to must have a mail server running onto and it must be listening on the common ports (25 [...]

Some ISPs force their Customers to use strictly defined SMTP servers and charge them for this service. This is why they deny outgoing connections to port 25, which is the most commonly used port for the Internet SMTP servers. We have a solution for this – there is a SMTP server which is running on [...]

We do not have limits on the size of the attached files but we advise that it is kept between 4 and 6MB. The reason is that our mail server allows sending larger attachments but the recipient’s server may have restrictions.

Checking all e-mail accounts at Horde simultaneously through the cPanel is no longer supported due to compatibility reasons. That is why we reccommend checking each mailbox separately.